Refund policy

At Goallegend, we want you to shop with confidence. This policy explains how order changes, cancellations, returns, exchanges, and refunds are handled.

Order Changes and Cancellations

We begin processing orders quickly to help ensure timely delivery.

You may request to change or cancel your order within 6 hours of placing it. Please email support@goallegend.com as soon as possible and include your order number and the details of your request.

After the 6-hour period, your order may already be in production, processing, or shipping. We cannot guarantee that changes or cancellations will still be possible, but our support team will do its best to assist you.

Returns

You may request a return within 30 days of the confirmed delivery date.

To qualify for a return, the item must:

• Be unworn, unwashed, and in its original condition
• Include all original tags and packaging
• Show no signs of use, damage, or alteration

Custom or personalized items and gift cards cannot be returned unless they arrive defective, damaged, or different from what was ordered.

Return Shipping Costs

If you receive a defective, damaged, or incorrect item, Goallegend will cover the return shipping cost and provide the necessary return instructions.

For returns caused by an incorrect size selection, color preference, change of mind, or other personal reasons, the customer is responsible for the return shipping cost.

Original shipping charges are not refundable unless the return is caused by an error on our part.

How to Request a Return

To request a return, please email support@goallegend.com and provide:

• Your order number
• The reason for the return
• Clear photos of the item if it is defective, damaged, or incorrect

Our support team will review your request and provide return instructions. Please do not send an item back before receiving approval and the correct return address from us.

Exchanges

Exchange requests may be submitted within 30 days of delivery for a different size, color, or replacement of a defective item.

Please contact our support team before returning the product. Once the returned item has been received and inspected, we will arrange a replacement if it meets the return conditions and the requested item is available.

If the replacement item is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Refunds

After receiving your returned item, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 2 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

A partial refund may be issued if the returned product shows signs of wear, is missing tags or parts, or has damaged packaging for reasons not caused by Goallegend.