Shipping policy
At Goallegend, we aim to provide a simple, clear, and reliable shopping experience. This policy explains our shipping costs, order processing times, estimated delivery times, tracking information, and other important shipping details.
Shipping Cost
Free Shipping on all orders.
Order Processing Time
Orders are processed, checked, and prepared for shipment within 1-3 business days.
Business days are Monday through Friday, excluding national holidays. Orders placed after 5:00 PM PST will begin processing on the next business day.
Estimated Delivery Time
Once your order has been shipped, the estimated shipping time is: 5-10 business days
The total estimated delivery time includes both order processing and shipping:
Total Estimated Delivery Time: 6-13 business days
Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, high order volumes, customs processing, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for the tracking information to appear or update in the carrier’s system.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@goallegend.com.
Shipping Carriers
We work with trusted shipping and logistics partners to help deliver orders safely and reliably.
Depending on the destination and availability, orders may be shipped through USPS, UPS, FedEx, DHL, or other reliable carriers.
Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
Goallegend is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us at support@goallegend.com within 6 hours of placing your order. We will do our best to update the address, but changes cannot be guaranteed once the order has entered processing or has been shipped.
Lost or Missing Packages
If the tracking information shows that your package has been delivered but you cannot locate it, please:
- Check your mailbox, front door, porch, reception area, or mailroom
- Ask household members, neighbors, or building staff
- Wait up to 24 hours, as some carriers may update the tracking status before completing delivery
If the package is still missing after 24 hours, please contact us at support@goallegend.com. Our support team will help review the tracking information and assist with the carrier claim process when applicable.